Data Submission Portal Performance & Load Time

» View Event Details | Created Fri, 01 Nov 2024 14:33:00 +0000

Resolved

The performance issue has been remediated.

Update

Incident team has confirmed performance degradation in Data Submission Portal product, they have identified a potential root cause and are working to remediate it. Next update at 11:30AM EST.

Investigating

There have been reports of Data Submission Portal performance and load delays, the teams are investigating. An update will be posted at 11:00AM EST.

Dashboard Load Degraded

» View Event Details | Created Mon, 18 Nov 2024 19:03:00 +0000

Resolved

Fixes have been deployed and teams have monitored for 24 hours and are seeing no recurrence of the issue. If you continue to face any challenges with dashboard product please reach out to customer success.

Update

Teams have identified potential root causes and fixes. The build that should remediate the issue is being deployed and will be validated. We anticipate an update in the next hour.

In Progress

Issue Identified: There are currently performance issues in the loading of dashboards across the Dashboard product. The performance impact is inconsistent but the longest load times have been identified during the initial load of a dashboard. Subsequent loads have seen reduced load times during internal testing.

Root Cause: Currently unknown and the team is investigating both internal and external factors.

Work Around: There is no current work around but performance improvements should be seen after the initial load of a dashboard.