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[sev 1] Login Authentication and API Access Denied

» Published on Tue, 31 Aug 2021 19:09:00 +0000

  • Resolved

    The issue has been resolved and services were fully restored. Apologies for the interruption. » Updated Tue, 31 Aug 2021 21:05:00 +0000
  • Update

    We have allocated resources to ensure we restore services quickly, and are monitoring Auth0 (https://status.auth0.com/incidents/89d7218yhxhv) in conjunction. » Updated Tue, 31 Aug 2021 19:57:00 +0000
  • Update

    This limits access to the Cherre web applications under app.cherre.com and also denies access to some API tokens. The root cause is by Auth0 which is a 3rd party service. They've reported downtime. » Updated Tue, 31 Aug 2021 19:13:00 +0000
  • Investigating

    » Updated Tue, 31 Aug 2021 19:09:00 +0000

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